Customer Responsibilities and Checklist
Posted on 02/12/2025
- Be sure to print your name and your CCG UK collector or dealer membership account number (e.g., CS123456) in the space provided on the submission form.
- Provide your contact information (phone number, postal address and email address).
- Select type of submission. Choose only one: US or World or Ancient.
- Submit US, world and ancient coins on separate submission forms.
- To ensure efficient handling, the maximum number of coins per submission form is 50 for non-bulk grading tiers and 200 for bulk grading tiers. For the Mixed Modern Bulk and Mixed Vintage Bulk tiers, please do not list more than three countries per submission form. Use additional submission forms as necessary.
- Do not mix raw and holdered coins on one submission form.
- Oversized coins (larger than 45 mm in diameter or 9 mm in thickness), and holdered coins must be on separate submission forms. Do not mix these on a submission form with other coins.
- NGC Conservation is optional. If NGC Conservation is desired, choose only ONE NGC Conservation tier. If Standard Conservation is selected, also choose ONE NGC grading tier.
- Select only ONE grading tier.
- Verify that your coins meet the value and type requirements for the selected tier. Any discrepancies may result in the delay of your submission. If coins are submitted for tiers or services for which they do not qualify, CCG UK will correct the order and charge any additional conservation, grading or services fees that may apply.
- NGC reserves the right to correct any clerical error on any certification label or convert any submission to its Appearance Review service.
- Use the CrossOver service for PCGS-holdered coins only. Coins graded by other grading services must be removed from their holders and submitted raw.
- Minimum grade is not required. In most cases, it applies to CrossOver submissions only. Specifying a minimum grade may prevent your coins from being encapsulated.
- If you have a membership credit with CCG UK, it can cover part of the invoice amount. Any remaining balance must still be paid. Please contact us so that we can apply your credit appropriately to your submission and invoice.
- Place raw coins up to 40.6 mm diameter in 63.5 x 63.5 mm non-PVC plastic flips. Use larger flips for larger coins. Coins should insert easily into a flip. Placing a coin in a flip that is too small may result in damage to the coin. Remove all plastic sleeves or any other packaging before placing a coin in a flip.
- Place only one coin in a flip and fold the other half of the flip over. Do not cut, tape, staple or glue flips as they can damage the coins.
- You may send coins in capsules or mint packaging. If selected, mint packaging will be returned for £5 (excluding VAT) plus shipping. See last page for exclusions.
- Coins may be submitted in plastic capsules provided they are then placed inside a flip.
- Package your coins in the order that they are listed on the submission form. Write the submission / invoice number (located in red in the upper right hand corner of the form) and the line number for each coin (e.g., 5591421-001 for the first coin, 5591421-002 for the second coin, etc.) on a small label and insert it into the flip opposite the coin with the label facing out. Collect your coins in the same order.
- Sign and return all required forms with your submission.
- You must schedule an appointment to drop off or pick up submissions.
- Please call +44 (0) 20 3968 3848 or email Service@NGCcoin.uk to schedule an appointment.
- If you choose to submit to an NGC on-site grading event, additional fees will apply. Please check NGCcoin.uk/events for more information.
- If you choose to have your coins graded by NGC in the US, fees include roundtrip shipping and insurance between CCG UK and NGC headquarters in the US.
- There are three options to take delivery of your submission once it is completed:
- You can schedule an appointment to pick up your submission(s) at CCG UK’s office.
- You can request that CCG UK ship your coins back to you.
- You can organize your own return shipping. In this case, you will need to provide CCG UK with all of the necessary information, including the return shipping label and pickup date. Please contact CCG UK in advance to coordinate the pickup date. Shipments on Customer’s own account are NOT insured and the risk of loss or damage during shipment will be assumed by Customer. Please note that there is a £3 (excluding VAT) fee per shipment when using Customer’s own shipping account.
- See additional information on the CCG UK Return Shipping Rates and Insurance page.
- Fragile Coins Note: Certain collectibles may be more susceptible to damage due to the state in which they are provided by the submitter to CCG UK (for example, collectibles that are enameled, colorized, painted, jeweled, or have holograms or other specialty applications; collectibles that are extremely thin; collectibles that are extremely fragile or brittle (including many collectibles struck prior to 1700); and collectibles that exhibit “bronze disease”). CCG UK will use reasonable care with respect to collectibles submitted to it for services. However, CCG UK will only be responsible for damage or loss to a collectible in the event CCG UK determines that such damage or loss was due to CCG UK’s negligence while the collectible was in its possession, in which case the submitter’s sole remedy will be compensation based upon CCG UK’s good faith determination of the fair market value of the collectible, in light of what CCG UK believes to be reliable current market information. The amount of the compensation will not necessarily be based upon, but in no event will exceed, the submitter’s stated declared value of the collectible set forth in this submission form.
- Turnaround times are approximate and are not guaranteed.
- ALL FEES ARE IN POUNDS AND EXCLUDE VAT.
- Fees are subject to change. For all current fees excluding and including VAT visit NGCcoin.uk/services
- PLEASE FILL OUT THE FORM IN ITS ENTIRETY.
- Note: Box 5 must be acknowledged with a signature in order to process your order. Incomplete forms will result in a delay in processing.
- Questions? Need more submission forms? Email CCG UK at Service@NGCcoin.uk
